Delivery Terms and Conditions
At Weatherbees Naturals, we are committed to ensuring that your experience with us is seamless and enjoyable, from browsing our products to receiving them at your doorstep. This page outlines our delivery terms and conditions, designed to provide you with clear information about our shipping processes, timelines, and policies.
Shipping Destinations
We ship domestically and to a wide range of international destinations. Please note that shipping availability and transit times may vary based on your location and the specific restrictions or regulations of your country.
Processing Times
Orders are typically processed within 1-2 business days. Processing times may vary during peak periods or due to unforeseen circumstances. We appreciate your patience and strive to dispatch your order as quickly as possible.
Delivery Times
- Domestic Orders: Most domestic orders are delivered within 3-7 business days after dispatch. Delivery times may vary based on the shipping method selected and the delivery address.
- International Orders: International delivery times can vary significantly based on the destination country, customs processes, and local carrier efficiency. Most international orders are delivered within 7-21 business days after dispatch.
Please note that these are estimated delivery times and actual delivery may vary.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. You will be able to view and confirm shipping costs at checkout before completing your order.
Customs, Duties, and Taxes
For international orders, Weatherbees Naturals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number and link to track your order online. Please allow 24-48 hours for the tracking information to update.
Delivery Issues
If you encounter any issues with delivery, such as a missing or damaged package, please contact us immediately. We will work with you and the shipping carrier to resolve the issue as quickly as possible.
- Missing Packages: In the rare event that your package is lost in transit, please contact us. We will initiate an investigation with the carrier and, if necessary, send a replacement or issue a refund according to our refund policy.
- Damaged Packages: If you receive a damaged product, please retain all packaging materials and contact us within 48 hours of delivery. We may request photos of the damage to expedite the resolution process.
Special Instructions
If you have special delivery instructions or requests, please include them in the notes section at checkout or contact our customer service team immediately after placing your order. We will do our best to accommodate your needs, but we cannot guarantee that all special instructions can be fulfilled.
Changes to Delivery Address
If you need to change the delivery address after your order has been placed, please contact us as soon as possible. We can only update the address if the order has not been dispatched.
Contact Us
For any questions or concerns regarding our delivery terms and conditions, please do not hesitate to contact our customer support team. We are here to assist you and ensure a smooth delivery process.
Thank you for choosing Weatherbees Naturals. We look forward to serving you.